Pre-launch response
Initial responses are expected within two business days.
Support
Pre-launch support by email and support ticket.
Citadel is not yet operating commercial mobile service. During pre-launch, support requests are logged and reviewed by a team member.
Launch response target
During launch, Citadel expects to move toward one-business-day support for standard issues.
Activation priority
Activation, porting, billing, and provisioning issues will be prioritized during launch.
Frequently asked questions
When will Citadel Wireless launch?
Citadel Wireless is preparing for a limited soft launch targeted for 2026. Final timing depends on infrastructure readiness, partner approvals, plan configuration, support readiness, and launch testing.
Can I sign up for service now?
Standard monthly wireless service is not available yet. You can join the launch list for updates or review Founding Member Access if you want to support the pre-launch campaign.
What is Founding Member Access?
Founding Member Access is a $249 pre-launch support offer intended to provide 12 full monthly service periods of entry-tier Citadel Wireless mobile service after launch, subject to the Founding Member Terms.
What happens if service does not launch in 2026?
If Citadel Wireless does not launch mobile service during calendar year 2026, founding members will be eligible for a full refund of the $249 purchase price under the Founding Member Terms.
Can I keep my phone number?
Number porting is expected to be supported after launch where technically available and permitted by the current carrier. Porting will require accurate account information from the existing provider.
What devices will work?
Launch service is expected to support unlocked compatible phones. Customers should expect an IMEI and coverage check before activation once launch systems are ready.
Will plans require contracts?
Citadel is being built around prepaid SIM-only service with no long-term service contracts or device financing in the initial model.
How do I contact support?
Email support@citadelwireless.com. During pre-launch, support requests are logged and initial responses are expected within two business days.
Contact support
Email support@citadelwireless.com. Phone support is not expected at launch unless staffing and systems are ready.
Escalations
Issues requiring network or platform action may be escalated to Citadel's infrastructure partners. Resolution times may vary depending on the issue and partner response times.