Direct support
Email Citadel or use the contact form, which prepares a message in your email app. Response times depend on the request; no guaranteed response window is advertised.
Support
Pre-launch support by email and support ticket.
Citadel is not yet operating commercial mobile service. During pre-launch, support requests are logged and reviewed by a team member.
Plan questions
Review Basic, Standard and Max for intended launch pricing, automatic usage charges and data limits before enrollment opens.
Activation priority
Activation, porting, billing, and provisioning issues will be prioritized during launch.
Frequently asked questions
When will Citadel Wireless launch?
Citadel Wireless is preparing for a limited launch targeted for Q1 2027. Final timing depends on infrastructure readiness, partner approvals, plan configuration, support readiness, and launch testing.
Can I sign up for service now?
Standard monthly wireless service is not available yet. You can join the launch list for updates or review Founding Member Access if you want to support the pre-launch campaign.
What is Founding Member Access?
Founding Member Access is a $249 pre-launch support offer intended to provide 12 full monthly service periods of Citadel Standard service after launch and eligible activation, subject to the Founding Member Terms.
What happens if service does not launch by the end of Q1 2027?
If Citadel Wireless does not launch mobile service by the end of Q1 2027, founding members will be eligible for a full refund of the $249 purchase price under the Founding Member Terms.
Can I keep my phone number?
Number porting is expected to be supported after launch where technically available and permitted by the current carrier. Porting will require accurate account information from the existing provider.
What devices will work?
Launch service is expected to support unlocked compatible phones. Customers should expect an IMEI and coverage check before activation once launch systems are ready.
Will plans require contracts?
The intended launch plans are month-to-month with no long-term service contract or device financing. Review the intended launch plans for data allowances, usage charges and final-verification disclosures.
How do I contact support?
Email support@citadelwireless.com or use the contact form. A team member reviews requests; response and resolution times vary.
Contact support
Email support@citadelwireless.com or use the public contact form. No public telephone support service is currently offered.
Escalations
Issues requiring network or platform action may be escalated to Citadel's infrastructure partners. Resolution times may vary depending on the issue and partner response times.